Call for Action FAQs

>Why is the system saying my home address is not valid?

Having a valid USPS-deliverable address means VoterVoice can match you to your correct officials at all levels of government and ensures that they can deliver your message to all officials’ online contact webforms. This is a standard Hill offices use to verify constituency on their webforms. If they do not accept the address on their Hill webform, VoterVoice will also reject the address.

If you or another REALTOR® is experiencing this error, please notify us at action@realtors.org and we can help you complete your action.

Why is a “Code Verification” needed to complete my Call for Action?

REALTORS® should very rarely encounter a verification code request (less than 1% of the time). The code prevents malicious attacks on REALTORS® data and abuse of the system, like a person hijacking someone else’s record or altering a REALTORS® NRDS information.

Example:

Fred Smith is a REALTOR®. Dan Ryan does not like Fred, so enters his email address in the VoterVoice system, but changes his name to something offensive or inserts a political message in the name field. Dan sends the message to Fred’s elected officials. Fred gets a confirmation email telling him what happened.

The verification code prevents this scenario from happening by confirming that Fred, or any action taker, in fact has access to the email address that they are entering in the CFA Landing Page and is taking action as a verified constituent.

Are there instances where a user will not have to log in with a verification code?

The VoterVoice system will recognize a user access a CFA, and they will not have to “log in” with the verification code if the user:

  • Clicks on a personalized link in a VoterVoice email OR
  • Accesses the CFA in any other way besides a personalized link but has a cookie via the “Remember Me” checkbox (they’ve taken action from the same computer and browser before and haven’t cleared their cookies since last time they took action).

Moreover, even if the user doesn’t come in through the personalized email or have that cookie on their computer, as long as they use their same information, they won’t see the code.

What happens if a user is prompted to enter a verification code?

ONLY if the user does not click on the link in a personalized email OR have the “Remember Me” cookie on their computer AND they change some of their existing ‘core’ information (i.e., name, email, or physical address) will the verification code process occur. They have to copy the code, which will be sent in a special email, and enter it in where prompted by the system. Again, this is extremely rare. Less than 1% of advocates encounter this, and, of those that do, the majority complete the process and successfully send their message to their member of Congress.

Why doesn’t VoterVoice use passwords instead of a verification code?

VoterVoice doesn’t require people to enter passwords. The verification code is their way of balancing security with openness in the system. The code is used to protect users in the instance that VoterVoice does not recognize their information. It’s designed to be less stringent than a password, while protecting users and organizations from any misuse of the system. This issue should be very rare as you continue to use the system for future CFAs and VoterVoice recognizes more of your members.

Why is my REALTOR® contact information not auto-populating into the CFA Landing Page when I get a text or take action through a website or social media?

The auto-populate feature only works when a REALTOR® receives an email sent through the VoterVoice platform OR when a cookie is enabled on their internet browser via the “Remember Me” checkbox (they’ve taken action from the same computer and browser before and have not cleared their cookies since last time they took action). Any link sent via REALTOR® Party Mobile Alerts, social media, or on websites does not inherently “know” who someone is so the contact fields will be blank.

I know a Call for Action has been launched. Why am I not receiving Call for Action emails from NAR, or my state or local association?

NAR is using VoterVoice, a new platform, to execute Calls for Action. Your association or company email provider may not recognize our emails and mark them as “spam” or “junk”. To ensure you receive our messages, make sure your email provider (Google, Outlook, Yahoo, etc.) whitelists or marks us as safe. The steps required to do this depend on your IT staff, your email provider, and email configuration.

If you do not have an IT person on staff, and you outsource your email management, contact the vendor who manages your email settings. This will often be the same person you would contact to add/edit/delete email accounts. They can use the information below to approve NAR messages.

If you get email from your Internet Service Provider (ISP) (Verizon, Comcast, etc.), you can contact their technical support staff for details on whitelisting VoterVoice using the domain name or IP address. Your account type may dictate what options you have for whitelisting email.

How do I whitelist?

Whitelisting by Email Address

If you get your email through a web provider such as Google, Yahoo, or Microsoft, you should whitelist the sending email address “action@realtors.org” to make sure all critical legislative advocacy messages from NAR reach your inbox.

If you wish to whitelist VoterVoice by the “From” email address on email messages, you should add: action@realtors.org

Whitelisting VoterVoice (NAR’s advocacy email provider) by Domain

If the mail system is capable of whitelisting messages issued from a specific domain, then the following domain should be approved: votervoice.net

Whitelisting VoterVoice by IP Address Range

The following addresses will capture all VoterVoice mailing infrastructure.

54.208.161.176
54.208.181.200
54.208.202.83
54.209.164.224
54.209.195.9
54.209.207.242
54.209.26.183
54.209.27.217
54.209.41.25
54.84.172.88
52.6.78.230
54.84.71.166
54.85.157.140
52.6.81.149
54.85.181.203
54.85.185.66
52.6.17.79
54.85.26.5
54.85.39.4
52.4.34.132

If you have questions about whitelisting our new provider, please reply to: action@realtors.org

Where do I find my state and local association’s CFA participation numbers?

NAR provides a breakdown of REALTOR® participation in calls for action at realtorparty.realtor/cfareports.

Please Note: The denominator used to calculate the participation rate is based off of average working REALTOR® email addresses in the association’s membership at the start of the Call for Action. An average working email is defined as REALTORS® within the state or local association’s primary association ID with an email status marked as “good” (deliverable) and a member status that is active or provisional. This number is locked at the start of each Call for Action for the duration of the campaign.

How can I “look up” and/or confirm if a specific REALTOR® has taken action?

Our new Call for Action does not currently offer look-up functionality for all associations to find CFA participation for an individual REALTOR®. Only NAR and state associations with direct access to VoterVoice have the ability to look up individual REALTOR® participation in an NAR Call For Action. If you have questions about an individual REALTORS® participation, contact NAR at action@realtors.org.